Q: What are the acceptable payment methods?

A: PLUS accept a variety of safe payment methods by PayPal, Credit Card, Moneybookers in U.S. dollar, Euro and Great Britain Pound

Please note payment without confirmed billing address and optional verified buyer status will make your order be processed delay

 PayPal: 

PayPal is the most widely used online secure and convenient payment method

*We accept orders under USD$500 paid by PayPal.

Credit Cards: 

Credit Card (Visa, MasterCard, AmEx, and Discover) through PayPal is acceptable.

*We accept orders under USD$500 paid by Credit Card (through PayPal).

Moneybookers:

Payments from both Moneybookers eWallet and Credit Card (Visa and MasterCard) through Moneybookers are acceptable.

*We accept orders under USD $500 paid by Moneybookers eWallet or Credit Card through Moneybookers.

Q: Credit Card is not allowed for PayPal Payment Error
A: PayPal is one of the most commonly used payment gateway during the e-commerce process. Nevertheless, when the users are intent to pay credit card without logging in to PayPal account, it will cause rejection by PayPal occasionally, with the following error message:

"The credit card you entered cannot be used for this payment. Please enter a different credit card number."

Here are some suggested explanations and possible resolutions to the users.

Credit Card is binding with a PayPal Account
Credit card is probably unacceptable by PayPal when signing into PayPal account by it. The reason may be that the credit card is already been used in a PayPal account. If you're using a credit card that's bounded or assigned to a PayPal account, try login to PayPal during payment process. You can make the payment altering fund recourse to after log in to by credit card instead of PayPal balance.

Credit Card Is Previously Used in PayPal Account or has already existed
PayPal can remember a registered credit card details and the information linked to the closed and deleted credit card even it's already been removed from the account. In this case, try another credit card, or assign the credit card to a PayPal account.

Non-Member Credit Card Usage Limit
The elements such as the number of times, the amount of the transactions, the type of products being sold limit credit card access to the system if not verify ownership by opening an account in line with PayPal source for the reason of security and fraud protection. There is no way to fix up the limitation, but you can try to use another credit card.
Credit Card or Email Address are sever troubles in the Transaction
There may some sever troubles occur caused by credit card or email address referred above in the transaction. In this case, try to change credit card or e-mail address or else, pay again. 
Cookies Problem
Use another web browser and/or delete cookies and pay with PayPal gateway using credit card again.
Unconfirmed Credit Card in Account
If the credit card is bounded to an account, but unconfirmed yet, try to complete all credit card details such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code on the credit card statement concerning about special refundable charge by PayPal.

Q: Credit Card payment problems

A: 1. Incomplete information, error or premature payment termination. Banks will not receive or reject to charge if the information is incomplete or error or else payment terminated prematurely.
2. If payment failed to log-in automatically, please check your Email. It will be perfect if you get the confirmation of your order.
3. If you forget to fill the 3D verification code that the consumer uses, the charge will be refused because of the unauthorized transaction sentenced by the system.
4. If your cards are indentified as illegal cars such as black cards, stolen cards, copy cards, it will be refused to charge by the system.
5. The card you use will be unavailable if the balance in your card is insufficient or expired.
6. Your transaction will be identified as high-risk transactions, If your IP is from the high risky area that justified by the international credit organizations like Russia, you are likely to decline to be approved by the system
7. If the cards you used is not the local card or in on another word, the you are engaging in cross-border and trans-regional transactions and payments, you are likely to be determined as the fraud and then be refused to charge due to high-risky transaction.
8. The network problems such as low network speed, other network problems, repeated refreshment of pages you come across when you pay will result in multi-submission of application or payment failure.
9. Charge will be refused if the consumers pay with the same IP in a period of short time, which will be justified as illegal payment such as suspected of cash, money laundering, fraud and other illegal acts
10. The system has a high limit for single payment. That is to say, the single payment is not allowed to exceed the limit set by the system.
11. You are probably to be rejected by the system if your card remembers the bad transaction record.
12. You need to contact your bank which issue your card if it deny to charge.

Q: Will a Cash Advance fee be charged when pay by Credit Card or Debit Card?

A: You will not be charged a cash advance fee when you use your credit or debit card in the purchase way of Service/Other, Goods and eBay Items but only for transaction amount.

Note: the card issuing bank may charge a cash advance fee if you make it with a credit or debit card. PayPal or PLUS is unable to control over third-party fees. Therefore, you may use a different payment method, such as your bank account or an e-Check to avoid incurring fees when making cash advance fee.

Q: Why does your price keeps fluctuating from time to time?

A: We adjust our prices based on market supply and demand. We do many market researches frequently to offer our customers a most competitive price and the best service.

Q: How to protect from frauds?

A: It is usually much safer to make a deal with a trader with high reputation. But the recent fraud behaviors on MSN frequently occur. Therefore, PLUS has improved and implemented the following procedures to save the customs from these risks.
1. Make sure your payment only to payment1@ymail.com, make sure the spelling correct. We will not inform ask you to email a payment to another address for any reasons! Be Alert!
2. If your could not make sure anything when trading with PLUS staff over MSN, send email to power-leveling@hotmail.co.uk with a password for him to repeat to you in a game.
3. An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a power-leveling.us staff only if he is online via a 'live' chat through your web browser.
4. The ‘Chat’ Botton on our website is the gateway of contact to PLUS.com staff directly online

Q: How can I do if I want to cancel my e-check?

A: You can request a refund by logging onto our live chat if you want to cancel our mistakenly delivered e-check. If you wish to gain a delivery instantly, you can make the order with a valid credit card or Money Booker. And you can chat with our staff online for help if you have any questions. Our staff will help you to fix up any problems.

Q: How can I do if I wish to avoid sending an e-check?

A: An e-check may cause that a payment from an unverified account with insufficient balance of your PayPal or Moneybookers account cover the cost of the order. It will delay 3 or 4 days due to the payer’s enquiry to the bank for the verification of the funds in the account. So, to avoid sending e-check, complete the verification process of your account in the first place. Secondly, make sure the money in the PayPal or Moneybookers account available. Then click the hyperlink "choose more funding options" to confirm your payment method before making an order. And finally, the option for your payment and the option your account support would be determined.

Q:What security precautions can protect my personal details?

A: PLUS is striving for protecting all consumers’ privacy by dynamic systems to observe each and every order to check out for anything that might seem amiss.

Q: How can I contact you after my payment cleared?

A: You can contact us via Live Help, e-mail or telephone which are shown on Contact Us section.

Q: Refund Policy

If the customs are not satisfied with our product or service, they can enquiry a full or partial refund at any time.

Refund Procedure

Please firstly email us to

power-leveling@hotmail.co.uk or contact Live Chat with your requirement. We will deal with your order as soon as possible after we receive your e-request and reply you within 30 minutes.

After we refund your payment, it will take around 5-7 business days until the money get back to your card according to the nature of the credit card processing. This time period might vary to different issuers.

It will take 5-7 work days for you to get your money to your account since we refund your payment.

Q: How can I check my order status?

A: You can click the http://www.power-leveling.us/order-trace-order-status/ with your order ID, password and E-mail.

Q: Where can I get my order number?

A: we will send you an email including an order number and ID in it after you check out. Please contact our Customer Service for additional information

Why do I have to submit additional documents?

A: PLUS has developed a complete and strict fraud prevention policy to reduce the harm and inconvenience caused by online fraud to offer the consumers better service. Your order will be checked by the fraud prevention system set by PLUS automatically. So you are required to provide a valid ID photo. All your personal information will not be opened to the third party according to our privacy laws. If you are not willing to accept this, you are suggested to cancel your order or make a new one by money order or wire transfer.

Q: What confirmations should I get after placed an order?

A: You will receive a confirmation email within 30 minutes after placing an order if your order is approved. Otherwise, you will be informed that this order failed and provide you explanation and guidance on how to process your order. And then, you will receive a delivery confirmation email once your order delivers will be sent.

Q: Why does my order need voice verification and/or fax verification?

A: It is to protect our customs’ details and PLUS integrity as well. It will make our transactions faster and easier via a phone call and even reinforce our relationship with our clients. Fax verification can reduce risky arise from fraud and identity theft and optimize our service.

Q: Why do you sometimes need to call me when I've placed an order?
A: We call you for the error correction that may exist in your order like a mis-spelt character name or complications with payment when you are not available to receive your order.
For those larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay to decrease fraud and deter scammers, which benefits for both parties
Q: why sometimes your Live Chat is online but response?
A: Sometimes our Service Representatives are too busy with dealing with clients’ problems to reply you immediately. We will reply your letter within 30 minutes max after we got your email. We feel sorry to bring you any convenience.

Q: On which items can I use my coupon?

A: You can use the coupons or any other special offers on any Items but the products on promotion excluded

Q: Are there discounts for large orders?

A: Sure. If you need large order discounts, please contact us via email or our Live Help. Additionally, Money Order or Wire Tranfer is recommended for bulk order.

Q: what are the differences between coupon, discount and voucher of PLUS?

A: Coupon is usually for our long-term and loyal customers, which can be used to get additional reward to the order.
Discount is a gift rewarded to our new customers. Our new customs can be charged on certain percentage of the fix price.
Voucher is the virtual currency to offset your payment.

Q: why didn't I receive my Bonus Dollars after my checkout?

A: you will receive your bonus points to your account balance after you get your purchase. Coupon code cannot be integrated with any other offer like Bonus Dollar.

Q: How can I check my Bonus Dollar balance?

A: Please login to your account on our website, and click the Bonus Dollars to check your balance.

Q: How to use Bonus Dollars?

A: All PLUS members can use Bonus Dollars to pay for orders. All the priority treated by PLUS will be returned to customers that helps you pay your orders by Bonus Dollars freely at PLUS
the Shopping Cart System will automatically show the balance in your shopping cart when you shopping. Entering the 'Payment Information' page, it will show you Bonus Dollar Pay.

Q: How to get Bonus Dollars?

A: Open an account on power-leveling@hotmail.co.uk If you are not our member, yet. The members’ every purchase will be recorded on our website and it will return you up to 3% cash in our system each time. Bonus Dollars will be automatically added to your account as the award to your support to our website. You can check your Bonus Dollar status on our website anytime.

Q: What is Bonus Dollar?

A: It is an incentive for those great customers who support website. Bonus Dollars can be used to purchase any currency/items/ powerleveling/ cdkey on power-leveling@hotmail.co.uk.